Welcome to Modern Heating & Cooling Solutions
Mark Glanville founded Modern Heating and Cooling Solutions ltd in 2014 with a clear vision to provide excellent customer service and the highest quality workmanship. In 2021 Craig Hazelwood originally a highly skilled engineer was appointed as a director to help Mark achieve his vision, bringing with his years worth of knowledge and experience. We understand that when you need a plumber, heating or renewable MCS engineer, you want someone who is reliable, trustworthy, and skilled. That's why we only employ the best engineers in the business. Our team is fully qualified and experienced, and they are committed to providing our customers with the best possible service. We are a leading provider of heating, cooling, plumbing services and Renewables in Newton Abbot, Devon, and the South West of England. We offer a wide range of services, including:
Bespoke and creative heating and cooling installations
Boiler installation, servicing and repairs
Bathroom installations
Renewable energy solutions, such as solar panels, ev chargers, battery storage, air-source heat pumps, ground source heat pumps, Zeb Boilers and servicing.
Underfloor Heating
MVHR Installation
Air Conditioning Servicing
Power Flushing
Thermodynamic Solar
Comerical Mechanical Services
We are committed to providing our customers with the highest quality of service and workmanship. All of our heating and plumbing engineers are fully qualified, trustworthy, and reliable. We also offer a customer promise to offer impartial advice and listen to our customers' requirements to ensure that they get the end result that they require, whatever the job.
In 2020, we evolved to include an Electrical Division known as Modern Electrical Solutions to serve the growing requests from customers for a combined and fully connected service. We are able to offer combined M&E packages to all our customers making us your one-stop shop for all your mechanical and electrical needs.
Whether you need a new heating system installed, upgrading your current system to a more effienct renewable solution, your boiler serviced, or a new bathroom fitted, Modern Heating and Cooling Solutions can help. We offer a free consultation service so that we can discuss your requirements and provide you with a tailored quote.
Trustmark Code of Conduct Business Insurance Deatils: Public and Product Liability - Convex - £5,000,000 Professional Indemnity - Accelerant £1,000,000 P18 Customer Complaint Procedure:- Objective: In order to help ensure that customers’ complaints are dealt with effectively, professionally and reviewed in order to prevent the complaint from recurring. Scope: To cover all areas where we come into contact with, or carry out work for, prospective or existing customers. Revision Date Amendments Made: 01/06/2018 Version Control Introduced 11/01/2019 RECC mediation and independent arbitration service information updated in-line with sections 9.1 and 9.2. How to access thisservice updated. 18/07/2023 RECC update to the Code including Renewable Adjudication Service - procedure updated to reflect this 09/05/2024 Updated 7 working days to 10 working days as per RECC's guidelines for communication of the complaint findings, and 5 working days for inspection of the property Procedure: Note: It is a requirement of the RECC that we inform the domestic customer of our complaints procedure which must remain in compliance with Section 9 of the Renewable Energy Consumer Code. When we receive a customer complaint an F11 – Customer Complaint Form shall be completed. This will be passed to the MCS Nominee who should ensure that the details of the complaint have been entered on theR06 – Customer Complaint Record. The allowed time for this complaint to be resolved will be established, and will, in relation to complaints received from domestic customers, conform to the RECC. The process will include the following: F11 – Customer Complaint Form raised and passed to relevant person; Details of the complaint shall be transferred to the R06 – Customer Complaint Record; The domestic customer may use a consumer representative or observer to help deal with the complaint. Where this is the case the RECC requires that we must co-operate fully with this person; The person dealing with the complaint will consider the details of the complaint and report the findings clearly to the customer within 10 working days of receiving the complaint; Where appropriate we will arrange to inspect the customer’s system within 5 working days of receiving the complaint and within twenty four hours of receiving the complaint where a domestic customer is without heating or hot water as a result of the situation that has led to the complaint; The person dealing with the complaint will attempt to find an agreed course of action to resolve the complaint speedily and effectively to the customer’s satisfaction; Where the timescales for any agreed actions cannot be met, the customer shall be kept fully informed of the reasons for the delay and new timescales agreed; Where we not be able to resolve any complaints received from domestic customers the customer shall be informed thatthey should direct their complaint to the RECC administrator; Where a complaint is referred to the RECC administrator we are required to co-operate with any mediation being carried out between ourselves and the customer; In the event that the complaint cannot be resolved with the assistance of the RECC administrator’s complaint handlers either ourselves or the customer may request to use the mediation, and then and RECC's Renewable Adjudication Service set out in sections 9.1.2 and 9.1.3 of the Consumer Code. We will direct the customer to the RECC dispute resolution process which can be accessed via the RECC website, consumers tab then the ‘How to Complain’ section of the RECC website. Should mediation not work, we must comply with any request by the customer to refer to the Renewable Adjudication Service. Findings from this service are final and binding, if accepted by the customer. Full details on the progress and outcome of the complaint should be detailed on the R06 – Customer Complaint Record; Any required corrective or preventive actions should be transferred to the R02 – Corrective and Preventive Action Record; The details of the complaint and the outcomes will be reviewed during the next Internal Review Meeting. MCS 023 Complaints Where MCS 023 work is involved, we are required to inform the Specifier of any complaints or findings that arise from the installation. This shall include details of any customer issues that they may be required to resolve or information that may impact other contractors carrying out the installation of other energy efficient measures. Trustmark Licence Number: 2028355 Napit Registration Number: 32018 Recc Membership Number: 00070873
